Frequently Asked Questions
Find answers to common questions about ordering, shipping, product information, payments, and customer support. If you can’t find what you’re looking for, our team is here to help.
Contact UsShopping with us is simple. Browse our collection, add your preferred items to your cart, and proceed to checkout. Before completing your order, be sure to apply our COUPON CODE if if valid. Once your order has been placed successfully, you’ll receive an order confirmation by email or text. faq
We support a variety of secure payment methods such as: Cryptocurrency, Interac E-Transfer, Sepa instant transfer, Zelle, Cashapp, Chime, Venmo, Bank Trasnfer
We typically process orders as quickly as possible after we confirm payment. However, processing times can vary during weekends, holidays, or periods of high demand.
We recommend using a mailing address that remains secure and that only you can access. Although packages occasionally go missing during delivery, this can happen across any industry. Once we ship your package, we will email you the tracking number.
We charge a flat rate of $19.99 for XPRESSPOST shipping across Canada through Canada Post. In addition, customers who spend $150 or more on an order receive FREE shipping.
We have built our business around providing quality mushrooms and related products. Furthermore, we recently expanded our online presence to make our products and information more accessible to customers. Explore our related products and learn more about our available categories.
Yes. After we dispatch your order, we will send a shipping confirmation email containing your tracking information. You can then use the tracking details to follow your shipment’s progress.
Delivery times vary depending on your destination and the shipping method you select during checkout. Additionally, checkout displays estimated delivery times, while tracking updates help you follow your shipment throughout the delivery process.
For best results, store your products in a cool, dry place away from direct sunlight, excessive heat, and moisture. Furthermore, always follow the storage recommendations that come with your specific product.
Customer satisfaction remains important to us. If you experience a problem with your order, contact our support team and provide your order number along with a brief description of the issue. This information helps our team understand the problem and respond as quickly as possible.
Yes. We take your privacy seriously and work to protect your personal information. In addition, we handle information submitted through our website according to our Privacy Policy and use security measures to protect your data.
Every courier package receives a unique tracking ID. This number shows the details of your mail order as the package moves toward its destination. Once our shipping team sends your order, we provide the tracking number in the late afternoon because our team keeps the packing slips with them until that time. Therefore, your mail order products may leave around midday, while we send the tracking information later in the afternoon.
The way people use mushroom products depends entirely on the type of mushroom, whether it involves psychedelic (psilocybin) or functional/medicinal mushrooms (like Lion’s Mane, Reishi, and Cordyceps). Because different formats suit different lifestyles, people generally use them in one of the following ways:
Infused Edibles (Chocolates & Gummies)
This method remains popular because it can mask the bitter, earthy taste of fungi. Edibles offer pre-measured portions, which can make it easier to manage intake. In addition, people use different edible formats for functional mushroom products and, where legally permitted, psychedelic mushroom products.
Capsules (Microdosing & Daily Supplements)
For those who want to incorporate mushroom products into their routine, capsules offer a convenient format. People swallow them like other capsules, and they typically have little to no mushroom taste. Furthermore, consumers often choose capsules for functional mushroom supplementation, while some people also explore microdosing where local laws permit it.
Dried Whole Mushrooms
People have traditionally consumed dried mushroom caps and stems directly. However, some people grind dried mushrooms or use them to prepare teas and other beverages. These preparation methods can change the texture and taste while providing another way to incorporate dried mushrooms into a routine.
At-Home Grow Kits
For hobbyists and enthusiasts interested in the mushroom life cycle, ready-to-grow substrate kits provide a hands-on option. Additionally, these kits can allow users to monitor growth and learn about mushroom cultivation at home. Always check local laws and follow the instructions that come with the specific kit.
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